Shipping Locations

We currently ship within Canada and internationally. If you have any questions about shipping to your location, feel free to contact us.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed. During peak seasons or sales, processing times may be slightly longer. You will receive a confirmation email once your order has been shipped.

Shipping Options and Delivery Times

We offer the following shipping options:

1. Standard Shipping (Canada)

   • Delivery Time: 5-10 business days
     

2. Expedited Shipping (Canada)

   • Delivery Time: 2-5 business days
     

3. International Shipping

   • Delivery Time: 7-21 business days (depending on destination)
     

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.

Shipping Rates

Shipping rates are calculated at checkout based on the weight of your order and the destination.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.

Customs and Duties (International Orders)

For international orders, customers are responsible for any customs fees, import duties, or taxes that may apply. These charges are not included in the shipping cost and will be collected by the carrier upon delivery.

Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer. If you need to update your shipping address, please contact us immediately.

Delays

While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as weather, carrier delays, or customs processing. We appreciate your patience and understanding in these situations.

Lost or Stolen Packages

If your tracking information indicates that your package was delivered but you have not received it, please contact your local post office or carrier first. If the issue cannot be resolved, reach out to us and we will do our best to assist you.

Returns and Exchanges

If you’re not completely satisfied with our product(s), we’re happy to help.

Eligibility

• Items must be returned within 14 days of delivery.

• Items must be unworn, unwashed, and in their original condition with tags attached.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Final sale items (clearly marked at purchase) cannot be returned or exchanged.

How to Return

1. Contact us through our Contact page to initiate a return and receive instructions.

2. Package your item securely and include your order number.

3. Ship the item back to us at your own expense.

Refunds

• Once your return is received and inspected, we’ll process your refund within 5-7 business days.

• Refunds will be issued to the original payment method. Shipping costs are non-refundable.

Exchanges

• We currently do not offer direct exchanges. 

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery, and we’ll gladly assist you.

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If you have any questions that were not answered here, feel free to contact us through our Contact page.

Thank you for supporting Shelborne Lain.